Job Description

• Review customer data and process account openings accurately and efficiently.
• Verify documents submitted by clients in line with regional compliance standards.
• Handle customer inquiries and provide real-time support via email and live chat.
• Process withdrawals and support day-to-day account servicing.
• Collaborate with internal departments to resolve customer-related issues.
• Collect and compile operational data for reporting purposes.
• Support ad-hoc tasks as needed to ensure team success.

What we are looking for

• Associate or Senior Associate level
• Minimum DELE B2 proficiency in Spanish (C1 or higher is a plus)
• Must be able to read, write, and speak Spanish
• Proficient in English communication
• Background in customer service is required