Job Description

• Develop, build, and maintain the QC/QA standards.
• In charge for the second review of monthly QC/QA standards.
• Support the one-to-one discussions of individual CS members.
• Support and help individual CS members improve their performance with specific instructions and constant support.
• Create reports that reflect support performance.
• Work with the trainer on training plans, internal support resources, procedures, and guides.
• Ensure the internal resources and documents are up to date.
• Liaise and collaborate with internal stakeholders/ other departments to gather feedback, resolve issues, and assist in implementing improvement measures.
• Complete other relevant tasks or projects assigned by the supervisor.

What we are looking for

• Bachelor's degree in business study or any related field.
• Honest, meticulous in work, and a sense of responsibility.
• Hands-on experience in quality assurance.
• Proven record of ability to communicate (negative) feedback and coaching skills.
• Good organizational skills, and knowledge of goal setting practices.