Job Description

• Provide technical support and maintenance for (Desktops, Laptop, Windows, macOS, Printers, Conference systems, Firewall, Internet, AP, WI-FI Switches, CCTV, Door access, C-mail, Anti-virus, Networks, Security Monitoring tools etc.)
• Setting up new users' accounts (Microsoft 365, Teams, SharePoint, AD, VPN, etc.) and computers with appropriate software and access according to request.
• Provide onboarding and offboarding processes (IT equipment, Process and Walkthrough) to improve end-user experience.
• Identify computer or IT equipment needs (Create and submit the budget, Evaluate, and select suppliers, and Purchase orders).
• Manage IT assets (Receiving, Storing, Tracking, Disposal, and Filing).
• Develop, enhance, and enforce the Company IT security policies and procedures
• Assist in developing holistic security measures to protect in-house and customer Cloud hosting environments
• Review organization regulatory / security compliance requirements and implement changes to close the gap
• Routine server capacity status checking and system application lo@ checking and confiq backup
• Oversee user identity and access management, and detect unauthorized access, and permissions abused by authorized users.
• Planning and coordinating with the relevant department for infrastructure (Network and Window) periodic maintenance
• Required standby support after office hours and work on weekends during periodic maintenance.
• Responsible for new office setup (Equipment and Network setup) and performing preventive maintenance and calibration.
• Create user guidelines (SOP) for frequent problems occurred
• Review and provide expertise on technical support-related processes and documentation for continuous improvement.
• Ad hoc tasks assigned by the Superior or HOD

What we are looking for

• Degree in Computer Science/information Technology, Engineering (Computer/ Telecommunication) or equivalent.
• Fresh Grad are most welcome
• Working knowledge of cyber security frameworks, compliance, and regulations (e.g., GOPR NIST, 150, etc.)
• Preferred certifications include Microsoft certified: Azure Administrator Associate /Security Administrator Associate, Certified Information Systems Security Professional, (CISSP), CompTIA Security+/ CySA+, Certified Cloud Security Professional (CCSP), Certified Ethical Hacker (CEM)
• Experience in: Windows servers and clients, Hyper-V, Office365, Active Directory & GPO
• Cloud laaS/SaaS platforms such as Microsoft Azure and AWS
• Networking technologies such as DNS, DHCP, FTPS, VLAN, WAN
• Firewall, WAF, Azure NSG, web proxy, WAN optimizer, load balancer
• Endpoint protection, EDR, Threat Intelligence, SIEM, IAM, SSO, PAM, DLP and DRM
• Strong analytical, interpersonal, communication (written and verbal) skills