Job Description

• Monitor and moderate user content and interactions across platforms - Trustpilot, App reviews (Playstore + iOS), Telegram, Discord
• Respond to community inquiries, comments, and concerns in a timely and professional manner.
• Escalate critical issues or flagged content to the Community Manager or appropriate team.
• Support the planning and execution of community engagement initiatives.
• Collaborate with other departments (Customer Support, Marketing, Compliance) to ensure consistent messaging and resolve user concerns.
• Assist in identifying trends, feedback, and emerging issues within the community.
• Maintain documentation of moderation workflows and report regularly on community health.

What we are looking for

• Experience in fintech or online communities.
• Basic understanding of community engagement metrics and reporting
• Previous experience in online moderation, social media management, or customer-facing roles.
• Strong English communication skills, both written and verbal.
• Ability to remain calm and professional in high-pressure or sensitive situations.
• Familiarity with community platforms and tools (e.g., Trustpilot, Zendesk, Discord, Telegram, etc.)
• Attention to detail and good judgment in content evaluation.