Job Description

• Establish a full knowledge of platform features and promotions
• Ensure that allocated clients are introduced/contacted regularly and managed
• Ensure that allocated clients are well up-to-update about latest offers and campaigns
• Reactivate allocated clients to deposit and trade again by using platforms and apps
• Ensure that disputes and queries from clients can be solved in a timely manner
• Provide market commentaries and market training sessions exclusively for clients
• Assist on client behaviour analysis and provide reporting on market and trading activities

What we are looking for

• Tertiary qualification in Finance, Business, or a related field.
• Past experience in customer support or sales in the trading industry.
• Knowledge of the fintech industry is a strong advantage.
• Excellent written and verbal communication skills in English; proficiency in a second European language is preferred.
• Strong analytical, problem-solving, and decision-making abilities.
• Highly organized, detail-oriented, and capable of managing multiple tasks.
• Effective customer service skills and a collaborative team player.