Job Description

• Develop a strong understanding of the platform (Web & App), tools, and promotions
• Proactively manage and re-engage a portfolio of clients through personalized communication
• Reactivate inactive accounts by promoting current offers and campaigns
• Deliver market insights and exclusive training sessions to support client trading activity
• Handle client inquiries and resolve issues quickly and efficiently
• Analyse client behaviour and support reporting on trading trends and market activity

What we are looking for

• Degree in Finance, Business, or a related field
• Experience in customer support, account management, or sales within the Forex industry
• Fluent in English; a second European language is a plus
• Strong communication, multitasking, and relationship-building skills
• A team player who’s proactive, organized, and results-oriented