Job Description

• Provide front-line support to our customers via live chats, phones, and email.
• Answering queries and resolving client issues regarding our products, platforms, and promotion.
• Address customer feedback as well as complaints professionally.
• Record and update customer data and other relevant information when necessary.
• Supporting documentation/administrative needs within the department and supporting translation for customer announcement notices.

What we are looking for

• Tertiary education, diploma or above.
• Fresh graduates are welcome to apply.
• Willing to work on shifts (including weekends if required).
• Proficient in Microsoft Office.
• Fluent English and Vietnamese including written and verbal communication skills.
• Effective communication skills.
• A logical and analytical approach to problem-solving.