Job Description

• Provide front-line support to our customers via live chats, phones, and email.
• Answering queries and resolving client issues regarding our products, platforms, and promotion.
• Address customer feedback as well as complaints professionally.
• Record and update customer data and other relevant information when necessary.
• Supporting documentation/administrative needs within the department and supporting translation for customer announcement notice

What we are looking for

• Minimum qualification: SPM / Diploma / Degree in Business, Finance, or a related field.
• Language skills: Proficient in English; Mandarin is an added advantage.
• At least 1 -2 years of relevant working experience preferred
• Proficient in Microsoft Office tools (Word, Excel, PowerPoint).
• Positive, proactive attitude with strong communication and interpersonal skills.
• Willing to work on rotating shifts, including weekends when required.